Privacy Policy

Privacy Policy

Last Updated: March 1st, 2025

This Privacy Policy explains how Miso Soup Games ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website and use our services, including our online store where we sell Magic: The Gathering cards, Pokémon cards, pack and booster boxes, and (in the future) accessories. We are committed to protecting your privacy in compliance with applicable Canadian privacy laws, including those in British Columbia.

1. Information We Collect

When you create an account or make a purchase on our website, we may collect the following information:

• Personal Details: Your name, email address, and physical address.
• Payment Information: Credit card details or other payment methods processed securely through our third-party service providers (WooCommerce and WooPayments). We do not store full payment details on our servers.
• Account Information: Username, password, and any other information you choose to provide.
• Optional Newsletter/Marketing Preferences: If available, you may opt in to receive promotional emails. This is entirely optional and can be managed via a checkbox at checkout or within your account settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To fulfill and process your orders, manage transactions, and provide customer support.
• Account Management: To maintain and manage your account and personalize your experience on our website.
• Communication: To send you order confirmations, shipping updates, and, if you opt in, promotional and marketing emails that are relevant to your purchases. Every marketing email will include a clear explanation of why you received it and an option to opt out.
• Service Improvement: To analyze trends and improve our website, products, and services.

3. Marketing Communications

If you opt in to receive our newsletter or promotional emails, we will only use your email address for marketing purposes related to our products and services. You may unsubscribe at any time by following the instructions included in each email, or by contacting us directly.

4. Third-Party Service Providers

We use third-party platforms (such as WooCommerce and WooPayments) to facilitate online transactions and manage our store. These providers have their own privacy policies and security measures, and we do not share your information beyond what is necessary for order processing and payment facilitation.

5. Information Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server protocols, encryption, and regular security assessments. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and Correction: You have the right to review, update, or correct your personal information by logging into your account or contacting us.
• Opt-Out: You can opt out of receiving marketing communications at any time. Simply follow the unsubscribe link provided in our emails or contact us directly.
• Account Deletion: You may request the deletion of your account and associated data by contacting our support team. Please note that we may retain certain information for legal or administrative purposes as required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Miso Soup Games

Email: info@misosoupgames.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This Privacy Policy is designed to be transparent about our practices and provide you with choices regarding your personal information. Thank you for trusting Miso Soup Games with your data.